Acceptable Use Policy

Version: 2026-10-25

Effective Date: October 25, 2026

This Acceptable Use Policy ("Policy") applies to everyone who uses Switchphone, the AI phone assistant provided by Atlas Guide, Inc. ("Company," "we," "us," or "our"), to make or answer calls. It is part of our Terms of Service. By accepting this Policy at sign-up or by using the Service, you agree to follow it.

1. What you may use Switchphone for

You may use Switchphone to make calls for your own errands: bookings, appointments, enquiries, customer-service calls, and calls to people who expect a call from you. You decide whether, when and whom to call and what the call is about; Switchphone places each call as your agent, on your instruction.

2. What you may not use Switchphone for

You may not use Switchphone, or ask its AI assistant, to make or attempt:

  • emergency calls. Switchphone cannot call 911 or other emergency services; call them directly;
  • sales, marketing, political, survey, fundraising or debt-collection calls;
  • harassment, threats, repeated unwanted calls, or calls to someone who has asked not to be called;
  • impersonating a person or organization, or having the AI claim to be you or a human;
  • obtaining someone else's personal or account information by pretext;
  • anything unlawful, including calls designed to defraud.

3. Calls to personal and mobile numbers

Only call people who expect a call from your AI assistant. Before you ask Switchphone to call a personal or mobile number, you must have that person's prior consent to receive an AI-voice call, as set out in our Terms of Service.

4. Disclosure, recording and opt-out

Do not instruct the assistant to hide that it is an AI assistant calling on your behalf, to hide that the call may be recorded or transcribed, or to keep calling someone who has asked not to be called.

5. How we enforce this Policy

We may refuse, end or review calls, keep transcripts for abuse review, and suspend or close accounts that break this Policy. If we close your account for breaking it, unused amounts you have already paid are refunded as described in our Terms of Service.

6. Reporting misuse

To report a call that broke this Policy, or to ask that your number not be called, contact us at legal@switchphone.ai or through switchphone.ai/contact.

7. Changes to this Policy

We may update this Policy. Each version has its own version number and effective date, shown at the top of this page.