Privacy Policy

Effective Date: February 25, 2026

Last Updated: February 25, 2026

Atlas Guide, Inc. ("Company," "we," "us," or "our") operates the Switch application and related services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

Information You Provide

• Account Information: Email address, name, and password when you create an account.
• Waitlist Information: Email address when you join our early access waitlist.
• Communication Data: Information you provide when contacting us for support.

Information Collected Automatically

• Usage Data: Pages visited, features used, time spent, and interaction patterns.
• Device Information: Browser type, operating system, device identifiers, and IP address.
• Cookies: We use cookies and similar technologies as described in our Cookie Policy.

Call Data

• Call Recordings: Audio recordings of calls made through the Service.
• Transcriptions: AI-generated text transcriptions of call recordings.
• Call Metadata: Phone numbers, call duration, timestamps, and call outcomes.
• AI Summaries: Automatically generated summaries and analysis of calls.

2. How We Use Your Information

• Provide, maintain, and improve the Service
• Process and manage your account
• Make and receive phone calls on your behalf
• Generate transcriptions, summaries, and analytics
• Send you updates, security alerts, and support messages
• Improve our AI models and call quality
• Comply with legal obligations
• Detect, prevent, and address fraud or technical issues

3. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service Providers: Third parties that help us operate the Service (cloud hosting, analytics, communication services).
• Legal Requirements: When required by law, court order, or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you explicitly authorize sharing.

4. Data Security

We implement industry-standard security measures to protect your data, including encryption at rest and in transit, access controls, and regular security audits. Call recordings are encrypted with user-specific keys.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Call recordings and transcriptions are retained until you delete them or close your account. You can request deletion of your data at any time.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Object to or restrict processing
• Data portability
• Withdraw consent

To exercise these rights, contact us at privacy@switchphone.ai.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

8. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect information from children. If we learn we have collected information from a child, we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Continued use of the Service after changes constitutes acceptance.

10. Contact Us

For questions about this Privacy Policy, contact us at:

• Email: privacy@switchphone.ai
• Atlas Guide, Inc.